Forum

[Alan R]

----------- No, I'm not saying it will do, only that it MIGHT--- Just be prepared that "they" (whoever eventually takes your warranty on board) could try using this approach to avoid payment, especially this late in the cover......Ideally they'll welcome you with open arms, provide a courtesy bike and have it all done over a week-end !...(Porkus Aeroflot, I think ??) --- Best of luck though-------------- Alan R

[Alan R]

Hello MIN----I was a bit slow replying just then....Agree entirely with your posting, especially about getting the process started and registering it ASAP...........

[PeteF]

Having had a bit of a Google I find an awful lot of dealers have given up their dealerships. Certainly all the ones in East Yorks/North Lincs have.

[rog]

I agree with Martin C about the dealer being liable in the first instance and I doubt Watsonian's terms and conditions about deciding warranty claims would stand up in court (or for that matter being parts only in the second year). I would certainly be prepared to mention trading standards etc and also the small claims court. With a starter motor nearly 2 years old it could be a bit dodgey as they have tough life, but it would be worth taking a tough line with the dealer in the first instance, even if they only agree to supply a new motor to avoid the hassle of being taken to the small claims court

[Min]

Please do your research before offering advice. The Royal Enfield warranty is for parts and labour in the first year and parts only in the second. In signing the warranty form you are agreeing to the terms of the warranty. As to starter motor - its the starter clutch at fault, a slightly larger job than just replacing the motor. Write those letters!

[nick]

thanks for all your advice... have lodged fault with dealer [ex?] anf motoGB who are in the proccess of takinf over all warranties and are sorting with Watsonian Sq....cheers

[Chris [Stockport]]

Good luck with it, hope it's sorted out easily in the end. Let us know how hou go on. Chris

[Riggers]

Hi Min and Nick. In English law it's the dealer's responsibility to sort out your warranty claims, and the manufacturers can say what they like. Hence most warranty descriptions usually add the phrase 'Your statutory rights are not affected'. In short the law states that goods must be of 'Merchantable quality' and must last for a 'reasonable' period of time. Your contract is with the dealer NOT the manufacturer. Cheers. Riggers.

[rog]

Quite right too Riggers!

[Durham Tim]

Yes, Riggers. Totally agree! The responsibility lies with the vendor. (Sale of Goods Act).
Nick - Don't let them fob you off by hiding behind the Watsonian situation, and good luck!!