- Sat Jun 13, 2020 10:34 am
#90662
I used to insure my commuting car via a broker. Around renewal time, the broker didn't contact me as expected so I contacted them. They apologised and said the delay was due to a company reorganisation and gave me a renewal quote, which I accepted. They sent me a 30 day cover note in the post, as was not uncommon in those days.
After 30 days, they hadn't sent the policy details and I asked why not. They messed me about then sent another cover note. This happened three times. I finally got the policy documents; they had used a different insurer to the last time. I read the small print. It stated "This policy will be deemed invalid if the vehicle is driven in, on, or around any aviation location".
I rang the broker to ask what this meant; I hadn't ever seen this clause before in any policy. They said they would check with the actual insurer. They came back and said it meant exactly as written. I was more than a little annoyed and asked them to look at my stated occupation. It read "RAF pilot". As I lived off base, this meant my car had been uninsured every time I drove to work!
The broker's advice was to cancel the policy and take out a new one (obviously any losses would be at my own expense). I eventually got this sorted out without cost to me (mentioning the insurance ombudsman helped!) but it could have been disastrous if I'd had an accident. Needless to say, they didn't keep my business.
So my advice to myself when it comes to insurance is that it's vital to read the small print!
After 30 days, they hadn't sent the policy details and I asked why not. They messed me about then sent another cover note. This happened three times. I finally got the policy documents; they had used a different insurer to the last time. I read the small print. It stated "This policy will be deemed invalid if the vehicle is driven in, on, or around any aviation location".
I rang the broker to ask what this meant; I hadn't ever seen this clause before in any policy. They said they would check with the actual insurer. They came back and said it meant exactly as written. I was more than a little annoyed and asked them to look at my stated occupation. It read "RAF pilot". As I lived off base, this meant my car had been uninsured every time I drove to work!
The broker's advice was to cancel the policy and take out a new one (obviously any losses would be at my own expense). I eventually got this sorted out without cost to me (mentioning the insurance ombudsman helped!) but it could have been disastrous if I'd had an accident. Needless to say, they didn't keep my business.
So my advice to myself when it comes to insurance is that it's vital to read the small print!
Built like a gun... could go BANG!