Forum

[REC5]

Hi,

My local dealer is having problems getting parts for my Classic 500's 1st 300 mile service. Can anyone confirm is it a requirement to have the first service done at a dealer to maintain warranty or does the European ruling still apply that if a competent person etc carries out service the warranty is maintained.

thanks

[Haggis]

If your local dealer can't source an oil filter where is the "competent person" getting one?
Buy an oem filter and hand to your dealer.

[REC5]

Service kit already ordered to do that option, would like option to support local independent garage if possible but still maintain warranty.

[Duke of Wybourne.]

As above. What kind of approved dealer doesn't keep the necessary inexpensive consumables for a first service ? Check to see if our host has the parts, if available tell the dealer you can supply the genuine parts, and will they carry out the service.

[REC5]

Yes, that's my plan, expect service kit to arrive early next week and then a conversation with dealer.

[PeteF]

Warranty is not effected if a competent person does the service.
This could be the owner but it might be difficult to prove your competence.
Certainly anyone running a business as a mechanic would qualify.

[windmill john]

Remember, anyone who earns more than 51% of their income at any profession, can call themselves a professional…..

Notice the word competent wasn’t mentioned……

[Jamesy]

I paid for a cylinder head gasket from our hosts which was ok"d with motogb and the dealer to fit as the warranty part was still on back order from India after 3months last year.Factory at Chenai was closed due to covid.

[Jamesy]

It goes a long way in the resale of a bike if it has stamped dealer service history.Cant understand how a dealer doesnt have oil or an oil filter.It may be that warranty parts must be supplied by enfield importers motogb.There may lie the problem although your dealer should have told you this.

[Duke of Wybourne.]

For most of my working life I ran a business repairing/selling engines in the construction industry. If I'd behaved like most authorised bike dealers, I wouldn't have lasted a month. There is no excuse for not having fast moving consumables in stock. It's not just RE either .